Navigating the End of Google’s Call History and Profile Chat: Strategies for Continued Customer Engagement

What Will You Do When Google Ends Call History and Profile Chat?

Google’s recent decision to discontinue call history and profile chat features has significant implications for businesses that relied on these tools to engage with customers. Effective July 31, 2024, these features will no longer be available, leaving businesses searching for alternative ways to maintain and enhance customer interactions. Understanding the impact of this change and exploring new avenues for communication is essential for businesses to continue providing excellent customer service. Continue reading »

Twitter and Customer Service

How Social Media Affects Businesses

Have you ever found yourself complaining to a retailer via Twitter when their website wouldn’t process your discount coupon code? Or when your airline suddenly delayed your flight by 3 hours? Well, you’re not the only one.

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Top 3 Twitter Tips

If you’re new to Twitter, it’s easy to feel like you’ve been left behind. Here are the top 3 tips for keeping up with Twitter, whether you are using it for yourself or your business.

You Don’t Need Social Media

People will tell you hundreds of reasons why your brand should be on social media but I will tell you THE BIG 4 REASONS why we use social media and how we use it for our clients.

Google Plus Pages – Another Social Network For Your Business’s Line up

You’ve probably heard but if you haven’t Google Plus opened it’s doors for brands & businesses a few days ago. Along awaited it finally came. You can now create a business page on Google+ for your business, organization, brand, product, or rock band. What does this mean in short? Jump on the band wagon now while it’s fresh, hot, and while people/pages are eager to fill their circles.

Ménage à Tweet Plus Facebook

By now most of you are very aware of Google Plus and at least have a general idea of what it is about. For those of you who do not here is a run down of what the hype is all about. Continue reading »